GP Services for Island Medical Centre - Patient Survey

 

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A letter to our patients

Dear patient,

I am writing to provide you with some information about the GP services at Island Medical Centre (Roserton Street, London E14 3PG) & Island Medical Centre – Wood Wharf Health Centre (75 Harbord Square, London, E14 9QH) and to invite you to give your views on how these could be provided in future.

 

What is happening at my GP surgery?

The contract to run your GP surgery is coming to an end and we need to put in place another contract to ensure that services continue.  Since the NHS was founded in 1948, GP practices have been independently run businesses which are contracted by the NHS to provide medical services for patients.  These businesses can be owned and run by an individual; a company; a partnership; or a social enterprise.  The organisation that manages your GP practice employs the doctors, nurses and other staff who work there.

GP services at Island Medical Centre are currently managed by Hurley Clinic Partnership, who were awarded the contract in 2018. This contract will come to an end as planned on 30 September 2025 and a new contract for GP services will be put in place. The new contract may or may not be with the current organisation.

This does not mean that your practice will close or that you will need to find a new doctor. NHS North East London will make sure that your GP services continue uninterrupted. 

We will select the provider of the contract by running a formal selection or ‘tendering’ process, which will result in awarding either a new organisation or the existing organisation with a contract to manage your surgery for the next 5 to 15 years.  As part of this, we will be asking patients and others for their views on the services currently provided. 

It is a legal requirement that we run this selection process in a fair and transparent way, and we want to ensure that any decisions made are in the best interests of patients, staff and taxpayers.

 

What does this mean for patients?

You do not need to do anything. GP services will continue to be provided at Island Medical Centre in the period leading up to, during and after this process. Although it is possible there may be some changes to staff, we expect a number of the current doctors, nurses and receptionists to continue working in the practice.

 

Getting involved

NHS North East London want to hear from patients to make sure that your views are taken into account in making this important decision about who manages GP services in your surgery. 

You can contribute your views in the following ways:

You can also attend the following information sessions, where you can put forward ideas and suggestions to improve the services at your surgery:

  • On 6th November 2024 between 11am to 12pm held at Island Medical Centre, Roserton Street, London E14 3PG 
  • On 6th November 2024 between 5pm to 6pm for a virtual session*

Printed copies of responses to frequently asked questions will be made available at the surgery for your information.

* Please note for the virtual session held via MS Teams, patients will need to email The North East London Health & Care Partnership via their website.

Please provide your name, email address and the name of your GP practice. A link will then be shared to the relevant email address in advance of the session.

 

What happens next?

We will share the findings of your completed surveys and our conversations with you and we will let you know the outcome of the selection process in the following ways:

If you have any immediate questions, please contact the surgery on 020 7987 4231.

This information may be available in alternative languages, upon request.

Yours sincerely,

Deputy Director of Primary Care, NHS North East London
Part of North East London Health and Care Partnership